Returns & Refund Policy

Effective Date: July 2026

At Label Saloni, every outfit is handcrafted with care and most of our products are made-to-order. As each piece is specially crafted after your order is placed, we encourage you to read this policy carefully before making a purchase.

Made-to-Order Products

Most of our products are made only after your order is confirmed. Any request to change your size, measurements, delivery address, or customization must be made within 24 hours of placing the order. Once production begins, no changes or cancellations can be accepted.

Cancellation Policy

As our garments are handcrafted specifically for each customer, confirmed orders cannot be cancelled or refunded once production has started.

Returns & Replacements

We only accept returns or replacements if:

• You receive a damaged product.
• You receive a defective product due to a manufacturing issue.
• You receive the wrong product.

To request a return or replacement, please contact us within 24 hours of receiving the product with:

• Your Order ID
• Clear photographs of the product
• A continuous, unedited unboxing video from the sealed package until the product is fully removed.

Please note: An unboxing video is mandatory for all claims. Requests submitted without it will not be considered.

Non-Returnable Items

Returns, exchanges, or refunds are not applicable for:

• Incorrect size selected by the customer.
• Change of mind or personal preference.
• Minor variations in colour, fabric texture, embroidery, print placement, or handwork that naturally occur in handcrafted products.
• Products that match the description and images shown on our website.

Refunds

Once your claim is approved after quality inspection, the refund will be processed to your original payment method within 7–10 business days. Shipping charges and payment gateway fees, if applicable, are non-refundable.

Return-to-Origin (RTO)

If an order is returned due to an incorrect address, delivery refusal, customer unavailability, or any customer-related delivery issue, re-shipping charges must be paid before the order is dispatched again.

Damaged Packages

If your package appears opened, tampered with, or damaged at the time of delivery, please refuse to accept it and contact us immediately.

Contact Us

For any return, refund, or replacement request, please contact us within 24 hours of delivery.

Label Saloni
Email: salonilabelinfo@gmail.com
Website: https://labelsaloni.com